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FAQS
The Answers You’ve Been Looking For
HOW MUCH IS DELIVERY?
Delivery is normally FREE as long as you are in our delivery area on orders over £50. Check here if you are in our delivery area
DO YOU SELL LOOSE LOADS?
No, mainly because it is easy for the firewood supplier to deliver but not so easy for you to put away. In our experience, your log store is unlikely to be where your loose load is tipped. That means hours of putting them away one by one.
We deliver in nets and a cubic meter can be put away in under 10 mins. You get the same quantity as loose but just conveniently packaged.
WHY DO YOU ONLY SELL LOGS IN NETS?
Selling logs in nets allow us to keep minimum order quantities low. They are easy to transport and when you need logs from your wood store you can carry 8-14 logs straight to your burner.
DO YOU SELL TO BUSINESSES?
Whilst our business was setup for the domestic market, we do sell to business such as holiday lets and public houses.
WHAT IS THE RETURN POLICY?
If you would like to cancel your order prior to despatch, please email contact@wookieslogs.com. As long as your order has not been loaded for delivery a full refund can be issued.
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If you would like to return the logs you have ordered you will need to email contact@wookieslogs.com with your reasoning. You are responsible for the costs of return or we can arrange collection at a charge. In order to return, all logs must be of the same quality as delivered (i.e. moisture content must be the same as when delivered) and the same quantity delivered. Returns must be notified within 14 days of delivery.
PRIVACY POLICY
We do not store credit card details nor do we share financial details with any 3rd parties
PAYMENT AND DELIVERY
Payment in full is required upon order, unless otherwise agreed. Delivery availability time slots will be emailed to you within 24 hours of your order. Typically, most orders are delivered the next day but always with prior arrangement.